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Alicia Good says her 2013 Audi Q5 was severely wrecked after an employee at AE German Car Service took it from the Hollywood shop. The shop told Fox 11 the matter was being handled by its insurer, while Good says police told her the transfer of the keys could complicate whether the incident was treated as a crime. The reason for the drive and the crash circumstances have not been established.
Alicia Good’s 2013 Audi Q5 was severely damaged after an employee at AE German Car Service took it from the Hollywood repair shop and crashed, according to a report by Fox 11 Los Angeles. The shop told the station its insurer was handling the matter; why the vehicle was being driven and what caused the crash remain unclear.
Good had brought the SUV to the garage for what the original report described as a basic fluids check. The Drive, citing Fox 11, reported that the crash happened on the night of Sept. 4. The shop contacted Good about 18 hours later and said the vehicle had struck a Jersey barrier about nine miles from the garage. Good was reportedly told that the mechanic had taken it home.
The Q5 was towed back to the shop. Video cited in the report showed extensive front-end damage, including a missing bumper, a raised hood and a shattered windshield. The Drive reported that Good and the garage had not explained why the crash occurred. The garage declined to discuss the incident with Fox 11 beyond saying that its insurance company was handling the matter.
Good told Fox 11 that police had described the theft question as debatable because she had handed over the keys. Her account of that conversation is not an official police statement, and the report does not establish that police made a final determination or declined to investigate. The available reporting also does not specify whether an insurance claim has been accepted, how much the damage will cost, or whether any legal action has been filed.
Who Bears the Cost of a Shop Crash
The incident puts two separate questions in focus: who is financially responsible for damage to a customer’s vehicle while it is in a shop’s care, and whether an employee’s use of the vehicle could be treated as criminal conduct. Those questions depend on facts that have not been established here, including why the Q5 was driven, whether the trip was connected to the requested service, and how the crash happened.
For vehicle owners, the case illustrates why a repair dispute can involve more than the cost of fixing a car. A shop’s insurer may assess the damage and coverage, while a customer may also seek legal advice if the vehicle was used outside the scope of the work. Handing over keys for service does not by itself resolve whether every later use was authorized; the specific circumstances matter. No finding of fault or liability has been reported in Good’s case.
2013 Audi Q5 front bumper replacement
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What the Report Says Happened
The Drive’s account, based on reporting by Fox 11 Los Angeles, says Good left the Audi at AE German Car Service in Hollywood for a fluids check. The shop later told her the Q5 had hit a barrier away from the garage. The report does not provide the shop’s work order, the employee’s account, a police report or an insurer’s assessment, so the sequence is based on the accounts and information described by the outlets.
The Drive also cited an earlier Tennessee case involving a customer’s Mercedes-Benz. According to that report, a judge ruled for the owner after evidence indicated a mechanic had taken the car to a bar; the court awarded $20,270, and the mechanic still faced a criminal theft case. That separate case does not decide Good’s situation. The details, jurisdiction and evidence differ, and there has been no reported court ruling in the Audi matter.
““It’s debatable whether or not it’s actually grand theft (auto) because I had entrusted them with my car.””
— Alicia Good, as quoted by Fox 11 Los Angeles
Key Facts Still Unverified
The available reports do not establish why the mechanic took the Q5, whether the drive was connected to diagnosing or testing the vehicle, or whether the employee was authorized to use it away from the shop. They also do not state what caused the collision, whether another vehicle or person was involved, or whether any traffic violation occurred.
There is no reported police finding, insurance decision, repair estimate or court filing in the material provided. Good’s description of the police conversation is attributed to her; it should not be treated as a formal ruling about whether a crime occurred. The shop’s statement that its insurer is handling the matter does not establish that coverage has been approved or that Good has been compensated.
Insurance Review and Possible Claims
The next reported step is the handling of the matter by the shop’s insurance company. The reporting does not give a timetable for that review or say whether Good has made a claim directly, received a settlement offer or retained an attorney. Any decision about payment would depend on the policy, the evidence and the parties’ accounts.
Good’s legal options and the status of any police inquiry also remain unreported. Further information could clarify the shop’s explanation, the employee’s purpose in taking the vehicle, and whether authorities or an insurer reach a formal conclusion. Until then, responsibility for the crash and the question of whether the use was unauthorized remain unresolved.
Key Questions
What happened to Alicia Good’s Audi?
According to reporting by Fox 11 and The Drive, Good’s 2013 Audi Q5 was taken from AE German Car Service and struck a Jersey barrier about nine miles away. The vehicle was later towed back to the shop with severe damage.
The available reporting does not establish that. The shop reportedly said the mechanic had taken the Q5 home, but it has not provided a fuller account of why the vehicle was driven or whether the trip was connected to the service work.
Has police determined whether a crime occurred?
No formal police determination is included in the reporting. Good said police told her the issue was debatable because she had handed over the keys. That account does not establish a final decision about an investigation or possible charges.
Who will pay for the damage?
The shop told Fox 11 that its insurer was handling the matter, but the report does not say whether a claim was approved or compensation was offered. Financial responsibility remains unresolved in the available information.
Source: rss
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